12 general skills or competencies (Job family competencies) for Program Supervisor
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Lists the methodologies and best practices of change management.
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Level 2 Behaviors
(Light Experience)
Supports auditing and reporting related to change management to help resolve transformations and claims.
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Level 3 Behaviors
(Moderate Experience)
Works with the management team to develop change orders or proposals.
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Level 4 Behaviors
(Extensive Experience)
Reviews accounting activities to comply with change management policies.
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Level 5 Behaviors
(Mastery)
Promotes change management to assure maximum operational effectiveness.
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Skill definition-Planning, managing, and executing multiple related projects mapped to business objectives that improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Identifies the difference between program management and project management.
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Level 2 Behaviors
(Light Experience)
Selects the appropriate program management tools to operate the program smoothly.
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Level 3 Behaviors
(Moderate Experience)
Uses effective and advanced program management practices and tools to monitor program activities.
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Level 4 Behaviors
(Extensive Experience)
Reviews fund and resource allocations to determine the necessity within the project schedule.
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Level 5 Behaviors
(Mastery)
Establishes best practices in program management to adapt to changes and business developments.
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7 soft skills or competencies (core competencies) for Program Supervisor
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and techniques for data collection.
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Level 2 Behaviors
(Light Experience)
Obtains needed information by asking skillful and persistent questions.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various tools and technologies to validate information acquired from different sources.
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Level 4 Behaviors
(Extensive Experience)
Synthesizes information from various sources to enable strategic decision-making by our leadership.
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Level 5 Behaviors
(Mastery)
Takes steps to ensure that the intellectual property rights of others are not violated.
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Skill definition-Continuously maintaining and improving the quality of a product/service to meet the changing client needs and create value.
Level 1 Behaviors
(General Familiarity)
Shows concern for quality, accuracy, and completeness of work activities.
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Level 2 Behaviors
(Light Experience)
Records and reports weaknesses that impede processes and suggested changes.
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Level 3 Behaviors
(Moderate Experience)
Ensures thorough evaluation of the quality standards prior to submission of business proposals.
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Level 4 Behaviors
(Extensive Experience)
Recognizes and takes advantage of opportunities to improve quality for stakeholders' satisfaction.
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Level 5 Behaviors
(Mastery)
Monitors the costs, risks, and chances for success of proposed quality improvement changes.
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Summary of Program Supervisor skills and competencies
There are 0 hard skills for Program Supervisor.
12 general skills for Program Supervisor, Change Management, Program Management, Project Coordination, etc.
7 soft skills for Program Supervisor, Gathering Information, Quality Focus, Earned Value Management, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Supervisor, he or she needs to be skilled in Gathering Information, be proficient in Quality Focus, and be proficient in Earned Value Management.